PRIVACY POLICY

This Privacy Policy outlines how Mascotte Health, Inc. ("we," "us," or "our") collects, utilizes, and shares information gathered through our website www.mascottehealth.com, our software applications, our mobile apps, or any other interactions with us (referred to as the "Services"). It also explains the choices available to you concerning the use of your personal information, as well as how you can access and update this information.

By using our Services, you are agreeing to the terms stated in this Privacy Policy, both currently and in any future amendments made by us. If you do not agree to these terms, please refrain from accessing or utilizing the Services. It's important to note that this Privacy Policy does not apply to third-party applications or software that integrates with our Services or platform, nor does it apply to any other third-party products, services, or businesses.

Information Collection

Information Provided by You

When you create an account, download our app, interact with our Services, engage in chat conversations, request customer service, fill out forms, communicate with us via a third party, respond to surveys, interact with us through social media sites, use our Services, or communicate with us in any other way, we collect information. The information collected may include your name, email address, zip code or postal address, phone number, payment information, pictures, videos, pet information (such as name, breed, and age), pet medical history, and any other information you choose to provide.

The following types of information may be collected from you:

Customer records information, including first and last name, pet name, email address, mailing address, phone number, and pet medical information.
Billing information, such as credit card number, security code, expiration date, and billing address.
Unique identifiers, such as a username and password chosen by you, account number, IP address, and other identifiers assigned to you by us or a third-party with whom you have established an account or other relationship.
Preferences and commercial information, such as action history, marketing preferences, information requested or rejected, services purchased, obtained, or considered, and other selections made by you.
Audio, electronic, or video information, such as pictures or videos of your pets that may include members of your household.
Internet or other electronic network activity information, such as browsing history, search history, and information regarding your interaction with our website, application, or advertisements.
Demographic information, such as age, gender, interests, and zip code.
Location information, such as GPS locations, IP address, street address, city, state, and/or phone number.

Information Obtained from Other Sources

We may also collect information about you from third parties, including data brokers, social media sites, mailing list providers, and publicly available sources. Through the services we offer, we may gather information about you and your pet(s) from veterinarians, clinics, and similar third parties. This information may include account history, pet medical information, contact data, appointment history, payment history, purchase history, and any other information you may have provided to your veterinarian/clinic.

Automatically Collected Information

When you access or use our Services, certain information about you is automatically collected, including:

Log Information: We collect information about your use of the Services, such as the type of browser you use, application version, access times, pages viewed, time spent on pages, clicks, website technical errors, your IP address, and the page you visited before navigating to our Services.
Device Information: We collect information about the computer or mobile device you use to access our Services, such as the hardware model, operating system and version, unique device identifiers, and mobile network information.
Cookies and Other Tracking Technologies: We utilize various technologies, including cookies, web beacons, and similar tracking technologies, to collect information about your interactions with our Services. Cookies are small files that are placed on your device to track your activities and preferences. Web beacons, also known as pixel tags or clear GIFs, are small pieces of code embedded on webpages or in emails to gather information about website usage and email effectiveness. These technologies help us analyze trends, administer the website, track users' movements around the site, and gather demographic information.

Information Use

We use the collected information for various purposes, including but not limited to:

Providing and personalizing our Services to meet your needs.
Processing transactions and providing customer support.
Communicating with you, such as responding to your inquiries and providing important updates.
Analyzing and improving the effectiveness of our Services and developing new features.
Protecting the security and integrity of our systems.
Conducting research and generating statistical data.
Sending you promotional materials, newsletters, and other marketing communications (unless you opt out).

Information Sharing

We may share your information in the following circumstances:

With your consent: We may share your information when you give us explicit consent to do so.
Service Providers: We engage third-party service providers who assist us in delivering our Services and perform functions on our behalf, such as payment processing, data analysis, customer support, and marketing. These service providers have access to your personal information but are bound by confidentiality obligations.
Business Partners: We may share information with our trusted business partners to offer you co-branded or jointly promoted products or services. In such cases, the use of your information will be subject to their own privacy policies.
Legal Compliance: We may disclose your information to comply with applicable laws, regulations, legal processes, or governmental requests. We may also share your information to protect our rights, privacy, safety, or property, or the rights, privacy, safety, or property of our users or others.

Data Security

We take reasonable measures to protect the information collected from unauthorized access, disclosure, alteration, or destruction. However, no data transmission or storage system can be guaranteed to be 100% secure. Therefore, while we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

Your Choices

You have the right to review, update, and delete your personal information. You can manage your account settings, update your preferences, and exercise your choices regarding the use of your information by contacting us or through your account settings. You may also opt out of receiving promotional communications from us by following the instructions provided in those communications or contacting us directly.

Please note that even if you opt out of receiving promotional communications, we may still send you non-promotional messages, such as those related to transactions, customer support, or important updates about our Services.

Updates to the Privacy Policy

We may update this Privacy Policy from time to time. Any changes we make will be posted on this page, and the updated Privacy Policy will indicate the date of the latest revision. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

If you have any questions, concerns, or feedback regarding this Privacy Policy or our privacy practices, please contact us at hello@mascottehealth.com.

Please note that this is a general overview of the Mascotte Health Privacy Policy, and the actual policy may contain additional details and provisions.