Experts in Your Corner. Powerful Software to Back Them Up.
We provide customized support for your practice, along with a comprehensive dashboard that allows you to effortlessly monitor and understand every detail of our work.
How Mascotte Works
We'll first craft a plan tailored to your unique needs. We'll then handpick and pair you with your dedicated Mascotte team. We’ll learn about your practice, processes, and protocols, and we’ll document it all.
Step 1: Onboarding & Alignment
Your dedicated team will handle all calls & administrative tasks specified in your plan. They will access your tech stack and begin the operational work.
Step 2: Let us handle your tasks
You will have a snapshot view of client communication and tasks, and speak with your dedicated team whenever you want.
Step 3: Stay Connected & Collaborate
You will be able to access your dedicated dashboard for detailed reporting on everything we’ve handled for your team.
Step 4: Customized Live Reporting
A Perfect Match to Your Needs
Mascotte provides a customized experience tailored to your needs. We are the expert veterinary solution your staff and clients deserve.
Omnichannel Communication
Mascotte provides your clients comprehensive support through Phone, Email, and Live Chat to ensure they clients receive real-time assistance on their preferred communication channels.
Unlimited Dedicated Support
Your front desk staff gets to communicate live and in real time with your dedicated Mascotte team throughout the day, using your preferred communication channel. We're flexible and can integrate with your current setup.
Centralized Operations
Every activity handled on your behalf, from back-office admin tasks to client communication, is centralized. We free you and your staff from the burden of operational workload. Ever thought about what you could achieve with that newfound freedom?
Real-Time Insights
Every client interaction we handle on your behalf is tracked and tagged in real-time, along with all relevant documents, available for your review in real-time.
Human-Powered, AI-Enhanced
Our AI-enhanced live chat support, optionally embedded on your website, offers quick query resolution and personalized interactions. We create a Generative AI bot using your practice's knowledge base (and build one for you if needed). This bot handles initial inquiries, reducing phone call reliance.
Hear From Our Clients
“The return on our investment was immediate and the help to an independent practitioner like me is immense. Having Mascotte's know-how and horsepower is like hiring an experienced practice manager and a couple of technicians all at once.”
William Tancredi, DVM
Old Ridge Veterinary Hospital