Rated
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A proud member of:
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Great Clinics Deserve a Support System Built to Perform — Without the Hiring Headache.
Mascotte gives you dedicated, remote veterinary CSRs & vet techs who answer your phones, book appointments, handle your online pharmacy and more. We manage their performance so you don't have to. All for up to 50% less than a local hire.
Rated
A proud member of:
NPS
+
12
Average increase in client satisfaction with Mascotte
Gross Sales
+
22
%
Average revenue growth with Mascotte
Client Retention
+
79
%
More clients staying long-term with you
FIrst Call Resolution
+
95
%
Of calls handled without involving your team
Savings
Up to
50
%
Half the cost
of a local hire
of a local hire
We Know What Keeps You Up at Night
Phones go unanswered and clients complain about long wait times
Prescriptions, callbacks, and follow-ups fall through the cracks
You're spending on staff who don't know your clinic and don't stick around
You can't find and keep talent that meets your standards
How Mascotte Helps
Your Mascotteer is not a veterinary call center agent juggling 50 accounts.
They exclusively work with you, and learn your policies & workflows
They answer calls, triage cases, and schedule appointments in your PIMS
They handle prescription refills, lab follow-ups and more
They manage your inbox and client communications
They build lasting relationships with your staff and clients
When Mrs. Patterson calls about her cat, they know who she is.
01
Already vetted, hired and trained by us. Ready for your practice.
We hire the top 1% of remote veterinary professionals, put them through rigorous training, and then assign the right fit to your practice. You don't search. You don't settle. You just get someone great.
02
SOPs tailored to your practice.
We build custom SOPs for every workflow, process, and touchpoint in your practice — then we actually follow them. Consistency isn't a promise. It's built into the system.
03
Quality you can count on. QA-backed.
Our Quality Assurance team makes sure every Mascotteer stays sharp. If something's ever off, there's a clear escalation path and someone in your corner making it right.
04
Seamless relief coverage.
Life happens. When your Mascotteer is on PTO, a trained relief steps in at no extra cost. They won't be the same person — but they'll know your clinic. Our standardized system makes that possible.
05
Your Mascotteer delivers, we make sure of it.
Monthly check-ins keep your SOPs current, your Mascotteer performing at their best, and your partnership with us growing stronger.
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Relief Fill Rate
100
%
Appointments Booked in the Last 24 Hours
98
Booked directly in your PIMS
First Call
Resolution
Resolution
95
%
Of calls handled without
involving your team
involving your team
Total Number of Missed Calls
0
Calls left unanswered by Mascotte
# of Appts Booked
98
apts
E-mails resolved
on first contact
First Call
Resolution
Resolution
+
95
%
Calls handled without
callbacks needed
callbacks needed
Missed Call Rate
0
%
Chats converted in a single interaction
What Our Clients Say
Trusted by veterinarians who care.
Rated
A proud member of:
“Mascotte handles calls, scheduling, emails, and pharmacy tasks, freeing the in-house team to focus on patient care and better daily operations.”
Dr. Michele Pfannenstiel
Medical Director
Mill Brook Animal Clinic
“Mascotte helped the clinic gain bandwidth through a strong onboarding process, clear SOPs, and seamless communication. The transition was smooth and clients never noticed a disruption.”
Dr. Christopher Simmons
Owner & DVM
Simmons Veterinary Clinic
“Mascotte provides reliable, dedicated support that scales with the clinic’s needs. Their proactive approach keeps daily operations running smoothly and elevates the overall client experience.”
Dr. Douglas Cifranick
Owner & DVM
WoofDoctor on Wheels
As seen on
You already have a way of doing things. We built our entire model around that.
You don't need another tool to manage or another vendor to chase. You need people who show up, know the drill, and make things easier. That's the whole idea behind our integrated model.
Full Time
Aligned to Your Hours
A Seamless Part of Your Team
Supported to Give Their Best
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Clinic-Ready Technology
Clinic-Ready Technology
What Mascotte Handles for Your Veterinary Practice
Mascotte strengthens the areas of your veterinary practice that shape every patient and client experience, from the first phone call to the final follow-up. Our support helps your team breathe easier, stay focused on pet care, and keep your day moving smoothly.
Client Care & Admin Support
Vet Tech & Patient Care Support
Quality Assurance
Real-time Insights
Knowledge Management
Client Care & Admin Support
We handle your client communications and appointments so you never miss an opportunity. Our trained CSRs handle every interaction with professionalism and care, ensuring accurate scheduling, clear communication, and a smooth experience for your customers while you stay focused on your business.
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