Rated
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A proud member of:
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Great Clinics Deserve a Support System Built to Perform — Without the Hiring Headache.
Mascotte gives you remote veterinary CSRs & vet techs — trained on your systems, matched to your hours — who answer your phones, book appointments, handle your online pharmacy and more. We manage their performance so you don't have to. All for up to 50% less than a local hire.
Rated
A proud member of:
NPS
+
12
Point jump in client
satisfaction scores
satisfaction scores
Gross Sales
+
22
%
More revenue from
better follow-through
better follow-through
Client Retention
+
79
%
More clients
coming back
coming back
First Call Resolution
+
95
%
Calls handled without
callbacks needed
Savings
Up to
50
%
Half the cost
of a local hire
of a local hire
We Hear This Every Day.
Phones go unanswered and clients complain about long wait times
Prescriptions, callbacks, and follow-ups fall through the cracks
You're spending on staff who don't know your clinic and don't stick around
You can't find and keep talent that meets your standards
How Mascotte Helps
Your Mascotteer is not a call center agent juggling 50 accounts.
They work exclusively with your clinic.
They learn your tone, your systems, your way of doing things.
They book appointments in your calendar.
They handle pharmacy requests.
They manage your inbox.
When Mrs. Patterson calls about her cat, they know who she is.
01
Top-Tier veterinary support specialists.
We rigorously vet and hire the top 1% of remote veterinary professionals, then train them in your clinic’s workflows, tone, and tools.
02
SOPs tailored to your practice.
We build clear, customized SOPs for all of your processes so your operations stay consistent from day to day and team to team.
03
Quality you can count on.
Every Mascotteer is supported by qualified managers, QA specialists, and internal tools that help maintain accuracy and reliability.
04
Seamless relief coverage.
If your primary Mascotteer is unavailable, our standardized system allows a trained backup Mascotteer to step effortlessly.
05
Ongoing performance support.
We maintain your documentation, coach your Mascotteers, and keep processes evolving as your clinic grows.
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First Call
Resolution
Resolution
+
95
%
Calls handled without
callbacks needed
callbacks needed
Average E-Mail First
Response Time
2
Hrs.
E-mails resolved
on first contact
First Call
Resolution
Resolution
+
95
%
Calls handled without
callbacks needed
callbacks needed
Increase Chat Conversion
15
%
Chats converted in a single interaction
Average E-Mail First
Response Time
2
Hrs.
E-mails resolved
on first contact
First Call
Resolution
Resolution
+
95
%
Calls handled without
callbacks needed
callbacks needed
Increase Chat Conversion
15
%
Chats converted in a single interaction
What Our Clients Say
Trusted by veterinarians who care.
Rated
A proud member of:
“Mascotte handles calls, scheduling, emails, and pharmacy tasks, freeing the in-house team to focus on patient care and better daily operations.”
Dr. Michele Pfannenstiel
Medical Director
Mill Brook Animal Clinic
“Mascotte helped the clinic gain bandwidth through a strong onboarding process, clear SOPs, and seamless communication. The transition was smooth and clients never noticed a disruption.”
Dr. Christopher Simmons
Owner & DVM
Simmons Veterinary Clinic
“Mascotte provides reliable, dedicated support that scales with the clinic’s needs. Their proactive approach keeps daily operations running smoothly and elevates the overall client experience.”
Dr. Douglas Cifranick
Owner & DVM
WoofDoctor on Wheels
As seen on
An Integrated Model Built for Veterinary Success
Support that moves in sync with your clinic.
Veterinary clinics have countless moving parts. Mascotte brings them together with an integrated support model that keeps your operations steady. Your Mascotteers work inside your existing tools, follow your protocols, and handle the calls, messages, scheduling, and follow-up that pull your team away from pet care.
Full Time
Aligned to Your Hours
A Seamless Part of Your Team
Supported to Give Their Best
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Clinic-Ready Technology
Clinic-Ready Technology
What Mascotte Handles for Your Veterinary Practice
Mascotte strengthens the areas of your veterinary practice that shape every patient and client experience, from the first phone call to the final follow-up. Our support helps your team breathe easier, stay focused on pet care, and keep your day moving smoothly.
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