Rated
.svg)
.svg)
.svg)
A proud member of:
.svg)
.svg)
.svg)
Your Veterinary Clinic's Front Desk Is Drowning. We Can Help.
Mascotte gives you a dedicated remote team member who answers your phones, books appointments, handles pharmacy requests, and follows up with clients - trained on your systems, available during your hours, for about half what you'd pay locally.
Rated
A proud member of:
NPS
+
12
Point jump in client
satisfaction scores
satisfaction scores
Gross Sales
+
22
%
More revenue from
better follow-through
better follow-through
Client Retention
+
79
%
More clients
coming back
coming back
First Call Resolution
+
95
%
Calls handled without
callbacks needed
Savings
Up to
50
%
Half the cost
of a local hire
of a local hire
Do These
Sound Familiar?
Sound Familiar?
Your front desk can't keep up with the phones, and pet parents are going to voicemail
Your techs are stuck answering calls instead of helping patients
Callbacks, pharmacy refills,
and scheduling fall through the cracks
You're spending too much on overtime or temp agencies that don't know your clinic
How Mascotte Helps
Your Mascotteer is not a call center agent juggling 50 accounts.
They work exclusively with your clinic.
They learn your tone, your systems, your way of doing things.
They book appointments in your calendar.
They handle pharmacy requests.
They manage your inbox.
When Mrs. Patterson calls about her cat, they know who she is.
01
Top-Tier veterinary support specialists.
We rigorously vet and hire the top 1% of remote veterinary professionals, then train them in your clinic’s workflows, tone, and tools.
02
SOPs tailored to your practice.
We build clear, customized SOPs for all of your processes so your operations stay consistent from day to day and team to team.
03
Quality you can count on.
Every Mascotteer is supported by qualified managers, QA specialists, and internal tools that help maintain accuracy and reliability.
04
Seamless backup coverage.
If your primary Mascotteer is unavailable, our standardized system allows a trained backup Mascotteer to step effortlessly.
05
Ongoing performance support.
We maintain your documentation, coach your Mascotteers, and keep processes evolving as your clinic grows.
.png)
.png)
.png)
First Call
Resolution
Resolution
+
95
%
Calls handled without
callbacks needed
callbacks needed
Average E-Mail First
Response Time
2
Hrs.
E-mails resolved
on first contact
First Call
Resolution
Resolution
+
95
%
Calls handled without
callbacks needed
callbacks needed
Increase Chat Conversion
15
%
Chats converted in a single interaction
Average E-Mail First
Response Time
2
Hrs.
E-mails resolved
on first contact
First Call
Resolution
Resolution
+
95
%
Calls handled without
callbacks needed
callbacks needed
Increase Chat Conversion
15
%
Chats converted in a single interaction
What Our Clients Say
Trusted by veterinarians who care.
Rated
A proud member of:
“Mascotte handles calls, scheduling, emails, and pharmacy tasks, freeing the in-house team to focus on patient care and better daily operations.”
Dr. Michele Pfannenstiel
Medical Director
Mill Brook Animal Clinic
“Mascotte helped the clinic gain bandwidth through a strong onboarding process, clear SOPs, and seamless communication. The transition was smooth and clients never noticed a disruption.”
Dr. Christopher Simmons
Owner & DVM
Simmons Veterinary Clinic
“Mascotte provides reliable, dedicated support that scales with the clinic’s needs. Their proactive approach keeps daily operations running smoothly and elevates the overall client experience.”
Dr. Douglas Cifranick
Owner & DVM
WoofDoctor on Wheels
As seen on
An Integrated Model Built for Veterinary Success
Support that moves in sync with your clinic.
Veterinary clinics have countless moving parts. Mascotte brings them together with an integrated support model that keeps your operations steady. Your Mascotteers work inside your existing tools, follow your protocols, and handle the calls, messages, scheduling, and follow-up that pull your team away from pet care.
Full Time
Aligned to Your Hours
A Seamless Part of Your Team
Supported to Give Their Best
Powered by Reliable,
Clinic-Ready Technology
Clinic-Ready Technology
What Mascotte Handles for Your Veterinary Practice
Mascotte strengthens the areas of your veterinary practice that shape every patient and client experience, from the first phone call to the final follow-up. Our support helps your team breathe easier, stay focused on pet care, and keep your day moving smoothly.
Client Care & Admin Support
Vet Tech & Patient Care Support
Quality Assurance
Real-time Insights
Knowledge Management
Client Care & Admin Support
Warm, responsive help from veterinary-trained operations specialists who manage calls, SMS and email, scheduling, reminders, records, and billing inside your existing systems, keeping your client flow steady and your team focused on care.
Vet Tech & Patient Care Support
A dependable extension of your clinical team handling prescription coordination, treatment plan updates, surgery estimate follow-up, lab result management, and compliance outreach to keep patient care moving without delays.
.png)
Quality Assurance
Regular reviews and rigorous processes ensure your Mascotteers deliver communication, accuracy, and care that feel just like your in-clinic team with meticulous attention to detail maintaining consistency and brand integrity across every touchpoint.
.png)
Real-time Insights
Every client interaction we handle on your behalf is tracked and tagged in real-time, along with all relevant documents, available for your review in real-time.
.png)
Knowledge Management
Warm, responsive help from veterinary-trained operations specialists who manage calls, SMS and email, scheduling, reminders, records, and billing inside your existing systems, keeping your client flow steady and your team focused on care.
