Integrated Support That is So Refreshing, You'll Wonder How You Managed Without It.

What We Do

Whether you need fully dedicated or semi-dedicated VetTechs and VAs, we’ve got you covered. Our commitment to high-quality work is why 95% of clients expand their scope within just three months.

Client Care & CX

  • Veterinary Triaging

  • Inbound/Outbound calls

  • Appointment Scheduling

  • Omnichannel Coverage

    • Phone

    • Email

    • Live Chat

    • SMS

    • Social Media

    • In-App Messaging

Back-Office Support

  • General PIMS Management

  • Online Pharmacy Management

  • Patient Chart Documentation

  • Lab Result Management

  • Sending & Reviewing Surgery Estimates

  • Billing & Remote Payments

  • Data entry, cleansing & processing

  • Claims Processing

  • Inventory & Supply Management

  • General Admin Support

  • Client Satisfaction Tracking

Services Framework

  • Month-to-Month contract

  • Customized VoIP

  • Working with you during your work hours

  • Direct & Unlimited Communication

  • Single-point of Contact

  • Ongoing Reporting, Training & Management

  • Live Analytics Dashboard

Mascotte ROI Calculator

Hear From Our Clients

“The return on our investment was immediate and the help to an independent practitioner like me is immense. Having Mascotte's know-how and horsepower is like hiring an experienced practice manager and a couple of technicians all at once.”

William Tancredi, DVM
Old Ridge Veterinary Hospital

 FAQs

  • We can help guide you! Just book a call with us and we'll figure it out based on your team's needs as well as your expected operational workload and velocity. Let's find the best option, together.

  • While we onboard you we will build a playbook in which we will lay out your style, tone, and standards of care. We operate with total transparency and align with your practice’s client care protocols. We send all correspondence to you so that you can review the support and suggestions we’ve offered to your clients.

  • Yes, as a start-up, we understand the importance of flexibility and strive to accommodate our clients' evolving needs. We offer two pricing plans to provide options that cater to different requirements. Additionally, we are open to tailoring plans on a case-by-case basis, allowing us to provide personalized solutions whenever feasible. Our goal is to ensure that veterinary practices receive the best possible value and a service that aligns with their specific goals and objectives!

  • Click on the “Schedule a Call” below to get in touch with us, and we will reach back out to get you started!