See the care experience through your client’s eyes

Understand and improve the client experience by uncovering insight directly from your client.

We get to the heart of the matter

We empower you to ask the questions that matter to your clients so you can unlock actionable insight that drives constant improvement.

Listen

Gather consistent feedback from every single one of your client through easy-to-use, multi-channel PREMs surveys.

Learn

Partner with Mascotte to interpret the data & identify important learnings, comparing against our client-wide benchmarks.

Act

Mascotte applies those learnings to drive constant improvement initiatives, elevating the CX & delivering better outcomes for all.

We build a systematic and approach to improving client experiences

  • Capture feedback from all your clients, quickly and easily

  • Aggregate data across locations, departments, and teams

  • Empower your delivery teams with stronger client insight

  • Prove the effectiveness of your client experience initiatives

  • Get actionable insight into variation in performance

Want to know more?

See how easy it is to introduce Mascotte to your practice. Get in touch today!







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