Client Care & Operations Support for Vets
Our dedicated, fully integrated remote veterinary staff provide tailored support with real-time tracking, so you can focus on growing your practice with full confidence.
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Goodbye High Employee Overhead Costs -
Goodbye Administrative Burdens -
Goodbye Missed Opportunities -
Goodbye Client Experience Issues -
Goodbye Inconsistent Staff Performance -
Goodbye Scalability Concerns -
Goodbye Employee Turnover -
Goodbye Training Hassles -
Goodbye Staffing Challenges -
Goodbye Productivity Concerns -
Goodbye High Employee Overhead Costs - Goodbye Administrative Burdens - Goodbye Missed Opportunities - Goodbye Client Experience Issues - Goodbye Inconsistent Staff Performance - Goodbye Scalability Concerns - Goodbye Employee Turnover - Goodbye Training Hassles - Goodbye Staffing Challenges - Goodbye Productivity Concerns -
Hello 👋🏼, We’re Your Dedicated Vet-Techs & VAs, Fully Integrated with Your Practice!
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Mascotte's dedicated teams seamlessly integrate into your practice and your current phone systems, adhering to your specific protocols to ensure your clients receive exceptional care. Our licensed veterinary professionals excel in managing all client communication tasks, from triaging and scheduling appointments to customized outreach tailored to your unique needs.
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We work inside your PIMS and collaborate with your staff to handle tasks like accurately entering medical information, updating patient records, organizing lab results, managing online pharmacies, and crafting customized treatment plans to ensure optimal patient care, among other responsibilities!
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Mascotte ensures all aspects of your front desk and back office operations run smoothly and efficiently, with nothing falling through the cracks. Your embedded team reports directly to you, while we also continuously supervise them for enhanced accountability and support.
Mascotte Clients Have Seen:
21.6%
Increase in Gross Sales
95%
First Call Resolution
79%
Increase in Client Retention
12 points
Avg. Increase in Client NPS
50%
Savings Compared to In-House Teams
As Seen on:
Our Clients Love Us
"Finding a solution that not only understands, but also enhances our practice was a challenge—until we discovered Mascotte. They have transformed the way we operate, offering timely, dedicated support that scales with our needs. Their willingness to consistently go above and beyond ensures our in-person visits are seamless, benefiting both our team and our valued clients. We couldn't be more grateful for the professionalism and dedication they bring to our daily operations. They are the perfect partner for any veterinary practice looking to elevate their client experience and operational efficiency."
Dr. Douglas Cifranick
WoofDoctor on Wheels
The Key to Success?
Our “Integrated Model”
Full Time
Our vettechs work full-time, 40 hours a week for you – and only you.
In your time zone
Whatever your normal business hours are, we match them.
As a normal team member
We use the tools you use & function just like your full-time employees.
With plenty of support to get it right
We have your back with ongoing support & quality assurance. We only win if you win.
No contractual lock-in
Month-to-month commitment, with 30-day notice period.
Enhanced by technology
We use AI and tools internally to ensure we always perform at 100%.
Launch in 5 Easy Steps
We train, and assemble your new Mascotte team in as little as 2 weeks. Once you go live, we continuously work to ensure you hit KPIs.
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We take the time to understand your unique needs and goals. Our talent becomes an extension of your team, supporting your customer experience initiatives within your strategic direction, timelines and budgets.
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Within 1 week, we'll design a customized solution tailored to your practice's unique needs. This includes selecting the right talent, customizing training and onboarding, and integrating with your existing processes - optimized for you.
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We find the perfect fit from within our skilled team for your practice. We carefully match our employees to your specific needs, gather your feedback, and refine the pairing until you have the ideal team member seamlessly integrated into your practice.
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Our training, onboarding and assessments integrate with your processes while optimizing for scale and cultural nuance. We develop programs tailored to complement your approach.
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Curtains Up - Your dedicated team is now fully operational. We will set up regular check-ins that work with your schedule, not ours. This ensures you have ongoing visibility into performance and can provide timely feedback based on your availability.