Virtual Veterinary CSRs & Technicians for High-Growth Vets
Get support exclusively dedicated to your practice — seamlessly embedded into your workflow, handling client communication, admin, and follow-ups with precision and full transparency. You stay in control while we take care of the rest.
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Goodbye High Employee Overhead Costs -
Goodbye Administrative Burdens -
Goodbye Missed Opportunities -
Goodbye Client Experience Issues -
Goodbye Inconsistent Staff Performance -
Goodbye Scalability Concerns -
Goodbye Employee Turnover -
Goodbye Training Hassles -
Goodbye Staffing Challenges -
Goodbye Productivity Concerns -
Goodbye High Employee Overhead Costs - Goodbye Administrative Burdens - Goodbye Missed Opportunities - Goodbye Client Experience Issues - Goodbye Inconsistent Staff Performance - Goodbye Scalability Concerns - Goodbye Employee Turnover - Goodbye Training Hassles - Goodbye Staffing Challenges - Goodbye Productivity Concerns -
Hello 👋🏼, We’re Your Dedicated Support Team — Integrated Seamlessly Into Your Practice
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Mascotte's dedicated teams seamlessly integrate into your practice and your current phone systems, adhering to your specific protocols to ensure your clients receive exceptional care. Our licensed veterinary professionals excel in managing all client communication tasks, from triaging and scheduling appointments to customized outreach tailored to your unique needs.
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We work inside your softwares and collaborate with your staff to handle tasks like accurately entering medical information, updating patient records, organizing lab results, managing online pharmacies, and crafting customized treatment plans to ensure optimal patient care, among other responsibilities!
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Mascotte ensures all aspects of your front desk and back office operations run smoothly and efficiently, with nothing falling through the cracks. Your embedded team reports directly to you, while we continuously supervise and support them — backed by our purpose-built tools and infrastructure that enable them to perform at their best.
Remote Staffing Agencies Aren’t Built for You. Mascotte Is.
🐾 Mascotte: Tech-Enabled & Dedicated Support
🎯 Custom-built support teams (1 +) based on your unique needs
🔧 Backed by Mascotte’s internal tools, workflows, and infrastructure
📊 Real-time tracking, supervision, and performance insights
🤝 Embedded, long-term partnership — not just temp placement
🧠 Continuous training and protocol alignment
📈 We handle performance reviews & the day-to-day
💰 Pricing that actually matches the workload — dedicated support without bloated costs
🚫 Remote Veterinary Staffing Agencies
🧍 One-size-fits-all contractors, often shared across clinics
🛠 No tech platform or internal infrastructure. Relies on people alone
❌ Limited reporting; you often need to chase updates manually
⏳ Temporary placements with limited support
💤 Minimal training and ongoing support
🔄 You manage them — not a true partner
💸 You either pay too much for true dedication or settle for low-cost help that can’t keep up with your workload
Mascotte Clients Have Seen:
12 points
Avg. Increase in Client NPS
21.6%
Increase in Gross Sales
79%
Increase in Client Retention
95%
First Call Resolution
50%
Savings Compared to In-House Teams
As Seen on:
Our Clients Love Us
"Finding a solution that not only understands, but also enhances our practice was a challenge—until we discovered Mascotte. They have transformed the way we operate, offering timely, dedicated support that scales with our needs. Their willingness to consistently go above and beyond ensures our in-person visits are seamless, benefiting both our team and our valued clients. We couldn't be more grateful for the professionalism and dedication they bring to our daily operations. They are the perfect partner for any veterinary practice looking to elevate their client experience and operational efficiency."
Dr. Douglas Cifranick
WoofDoctor on Wheels
The Key to Success?
Our “Integrated Model”
Full Time
We work full-time, 40 hours a week for you – and only you.
In your time zone
Whatever your normal business hours are, we match them.
As a normal team member
We use the tools you use & function just like your full-time employees.
With plenty of support to get it right
We have your back with ongoing support & quality assurance. We only win if you win.
No contractual lock-in
Month-to-month commitment, with 30-day notice period.
Enhanced by technology
Backed by our purpose-built tools and infrastructure that enable us to perform at our best.
Launch in 5 Easy Steps
We train, and assemble your new Mascotte team in as little as 2 weeks. Once you go live, we continuously work to ensure you hit KPIs.
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We take the time to understand your unique needs and goals. Our talent becomes an extension of your team, supporting your customer experience initiatives within your strategic direction, timelines and budgets.
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Within 1 week, we'll design a customized solution tailored to your practice's unique needs. This includes selecting the right talent, customizing training and onboarding, and integrating with your existing processes - optimized for you.
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We find the perfect fit from within our skilled team for your practice. We carefully match our employees to your specific needs, gather your feedback, and refine the pairing until you have the ideal team member seamlessly integrated into your practice.
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Our training, onboarding and assessments integrate with your processes while optimizing for scale and cultural nuance. We develop programs tailored to complement your approach.
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Curtains Up - Your dedicated team is now fully operational. We will set up regular check-ins that work with your schedule, not ours. This ensures you have ongoing visibility into performance and can provide timely feedback based on your availability.